Direct library patrons to use the public phone which is in between the stairwell and bulletin board on the north side of the main hall. Press "9" for an outside extension from this phone. For campus phone numbers (978-prefix) use the last four digits to dial the extension. No long distance numbers can be dialed.
Please answer the Reference Desk phone when the librarian is away or engaged with a customer. Our location and a welcoming statement should be included in your greeting, i.e. "Wichita State University Libraries Reference Desk. How may I help you?" or "Hello, this is the Reference Desk at the Wichita State library. May I help you?" Say something you are comfortable with and practice your greeting.
Other etiquette protocols:
When taking a message:
Make sure the phone number is legible.
Notice that extension 3584 has three phone lines identified as a, b and c. Open each line by pressing the button next to it. When you open a line, wait for the dial tone before dialing a phone number.
This also means we can receive and manage up to three phone calls at once. When we have multiple phone calls, it is important to notice which line is ringing when you answer a new call. NOTE: Extension 5106 is available for when all three lines are busy and you need to make a call.
To put a call on hold while on an active line:
To pick up a call that was placed on HOLD
To transfer a call while on an active line:
