LibGuides: Library Student Worker Training: Library Policies and Safety Procedures

Policies and Statements

Building coordinators among the library staff will be identified with yellow vests. They will ensure that everyone in the library goes to the designated areas. Be sure to follow their lead in an emergency. Read more about emergency procedure recommendations on the WSU Campus Safety webpage.

stylized blue tornado within blue circle

Tornadoes: Take the nearest stairwell to the lower level. Look for the red EXIT signs. Ablah Library has three stairwells.

(Tornado vector by Iyi Kon via Vecteezy)

Fires: Go outside through the nearest exit. Look for the red EXIT signs. Ablah Library has three exits.

(Burning Vector Logo by Pixel77.com via Vecteezy)

Active Shooter: There are three recommendations for personal safety. Each individual needs to make a decision about which choice is best in a particular situation.

Flee the area
Shelter in place
Comply, play dead or fight for your life

See details on the WSU Campus Safety Armed Intruder webpage.

(Gun vector icon by goff.brian via Vecteezy)

lamp on post set against blue sky

To give patrons quality service, we must meet or exceed their expectations as described on the Shocker PROUD Service Standards website.

Criteria:

Professional: Remember your manners. We should endeavor to deal with each person we come into contact with in a competent and respectful way.
Responsive: Be aware of those in need. We should strive to offer prompt service and exceed the expectations of those we serve.
Open: Be willing to see someone else's perspective. We should always present ourselves in a welcoming, inclusive and accessible manner and not be defensive when others have a view or opinion that differs from our own.
Understanding: Lend an empathetic ear. We should always try to show genuine interest in the concerns and questions of others.
Dependable: Say what you will do and do what you say in a timely manner.

Privacy is extremely important for libraries and universities. Students needing technical assistance may need to show you grades, private correspondence or other personal items. Do not comment on this information or share this information with anyone. Please read these documents related to privacy:

Notification of FERPA (Family Educational Rights and Privacy Act of 1974) Rights university statement
ALA is the major library organization in the United States. The ALA Bill of Rights describes the rights of library patrons, including fair treatment and privacy

The library has established the following policies. Please read them and ask your supervisor if you have any questions.

Computer Use and Networking Resources Policy
Library Facilities Policy
Library Policies
Main page for all policies for University Libraries

What is a service animal?

A service animal is trained to perform a specific function or support for a person with an impairment
Service animals may enter any location their person may enter, such as Ablah Library
If you are unsure if an animal is a service animal, you are only permitted to ask these two questions:

Is this a service animal required because of a disability?
What is this service animal trained to do for you?

Other questions, like "what is your disability" are violations of the person's privacy