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CI 818: Positive Behavior Supports for Students with Exceptionalities

Common Error Messages and Problems

myWSUid and Password are not Recognized A problem with your myWSUid or campus login will block your access to library databases and resources.  If you are unable to login to your myWSU id account, contact the Help Desk at 316-978-4357.
500 Error Message This type of error usually occurs when a link is bad on the web site.  Please be sure you are using links from the Libraries' web site and not a bookmarked link. 
Access DeniedYou may need to clear the cache and delete your cookies.  WSU Libraries may not subscribe to the content that you wish to use.  In many cases, we do not subscribe to all of the publications that a publisher offers on their site, or to all of the years or issues of a particular publication.

It could also be that the Libraries has a limited number of simultaneous users and the maximum number of users are logged in.   Try again in a few minutes.  
After clicking on an e-resource, there is a blank screen possible issues:

  • The cache needs to be cleared on the browser.
  • A firewall is blocking the connection.  Many businesses and Internet Service Providers (ISP) will place restrictions on their firewalls.  Talk with your IT department or ISP to see if they are able to modify their firewall so that you can access the e-resource.
  • The individual e-resource may not be working.  Try another resource from a different vendor.  If you are able to access that resource, try the original resource again in a few minutes or check the E-Resource Status Blog to see if there is scheduled maintenance occurring.
  • The browser is using a redirect blocker.  This will prevent e-resources from functioning correctly.

Having difficulty viewing a PDF? If you are having difficulty retrieving PDF documents, it may help if you first save the file to your computer and print it from there.  Save the file using the save icon located in Adobe Acrobat Reader instead of the File menu.  To print a file, click the print icon on Adobe Acrobat Reader instead of choosing print from the File menu.  If you are still encountering problems you may need to upgrade to the latest version of Adobe Acrobat Reader.  Upgrading to the latest version will usually solve most common PDF loading/viewing problems. EBSCO ebooks requires the software Adobe Digital Additions. 
EZ Proxy host error message If a message like the following displays after clicking on an e-resource link, copy and paste the message into the E-Resource Problem Form. This message indicates that the e-resource needs to be added to the proxy system.  The problem will be corrected as soon as possible. 

To allow to be used in a starting point URL, your EZproxy administrator must first authorize the hostname of this URL in the config.txt file.

Within this database's section of config.txt, either the following line must be added:


or, alternatively, a RedirectSafe for this host or domain may be appropriate.

After editing config.txt, the EZproxy server must be restarted to make changes take effect.

Off Campus error message "File missing: docs\suspend.htm" Possible Issues: 

You have triggered proxy server security rules. Please email immediately to restore access. 

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