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CI 818: Positive Behavior Supports for Students with Exceptionalities

Connecting to an E-Resource

Some e-resources will not display correctly or function properly if the web browser is not configured properly.  Try one or more of the following:

  • Check your WiFi network. If you're on campus, make sure you are using WSU Secure wifi network. It is faster, more reliable, and will enable IP authentication while on-campus. The WSU Guest network is for visitors to the campus and does not provide secure access or access to library online resources. 
  • Try a different browser.  There are several browsers to choose from such as Microsoft Edge, Google Chrome, Firefox, and Safari.  Try switching to a different browser.  Also, make sure the most up-to-date browser is being used.  Often times databases don't support old versions of browsers.
  • Clear the cache.  Clearing the cache will often solve many display and access problems.  You will most likely have to reboot the browser once you have cleared the cache.
  • Allow cookies.  Be sure the browser is set to accept cookies.  Many e-resources require the use of cookies and will not work if they are blocked.
  • Delete cookies.  Sometimes the browser will continue to use an old cookie or corrupted cookie rather than accept a new cookie from the e-resource.  Try deleting cookies, reboot the browser, and then accessing the e-resource again.
  • Adjust pop-up blocker settings.  Some e-resources require the use of pop-ups for content delivery.  Be sure the pop-up blocker allows pop-ups from this vendor. 
  • Enable Javascript.  This is a scripting language commonly used to make web pages interactive.  Disabling JavaScript may cause some sites to not work properly.
  • Enable Java.  Java is a popular programming language used to create interactive or animated web content.  Disabling Java may cause some sites to not work properly.
  • Allow images.  Be sure the browser is set to allow images.  Disabling images may cause some sites to not work properly.
  • Check that the Firewall allows access to the resource.  Off-campus access to e-resources from behind a firewall may not work.  Sometimes the security settings on firewalls are such that authentication is not possible.  Contact the Internet Service Provider (ISP) to discuss options but you may have to access the e-resource from elsewhere.
  • VPN. Off-campus access to library resources works best without VPN, anonymizers, and other additional tools, instead using a proxy server to ensure secure connection to licensed content. 
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