Electronic resources may be accessed from on or off-campus by using any of the links on the Libraries website. Off-campus users will be prompted to login with their myWSU ID and password.
Electronic access to resources is wonderul when it works but if you are having difficulty accessing a database, e-journal, e-book, streaming video or audio file, or an online article, try these tips.
Some e-resources will not display correctly or function properly if the web browser is not configured properly. Try one or more of the following:
myWSUid and Password are not Recognized A problem with your myWSUid or campus login will block your access to library databases and resources. If you are unable to login to your myWSU id account, contact the Help Desk at 316-978-4357.
500 Error Message This type of error usually occurs when a link is bad on the web site. Please be sure you are using links from the Libraries' web site and not a bookmarked link.
Access DeniedYou may need to clear the cache and delete your cookies. WSU Libraries may not subscribe to the content that you wish to use. In many cases, we do not subscribe to all of the publications that a publisher offers on their site, or to all of the years or issues of a particular publication.
It could also be that the Libraries has a limited number of simultaneous users and the maximum number of users are logged in. Try again in a few minutes.
After clicking on an e-resource, there is a blank screen possible issues:
Having difficulty viewing a PDF? If you are having difficulty retrieving PDF documents, it may help if you first save the file to your computer and print it from there. Save the file using the save icon located in Adobe Acrobat Reader instead of the File menu. To print a file, click the print icon on Adobe Acrobat Reader instead of choosing print from the File menu. If you are still encountering problems you may need to upgrade to the latest version of Adobe Acrobat Reader. Upgrading to the latest version will usually solve most common PDF loading/viewing problems. EBSCO ebooks requires the software Adobe Digital Additions.
EZ Proxy host error message If a message like the following displays after clicking on an e-resource link, copy and paste the message into the E-Resource Problem Form. This message indicates that the e-resource needs to be added to the proxy system. The problem will be corrected as soon as possible.
To allow http://www.hopewell.edu to be used in a starting point URL, your EZproxy administrator must first authorize the hostname of this URL in the config.txt file.
Within this database's section of config.txt, either the following line must be added:
or, alternatively, a RedirectSafe for this host or domain may be appropriate.
After editing config.txt, the EZproxy server must be restarted to make changes take effect.
Off Campus error message "File missing: docs\suspend.htm" Possible Issues:
You have triggered proxy server security rules. Please email firstname.lastname@example.org immediately to restore access.
If you are unable to immediately connect to an e-resource:
If a resource is consistently unavailable, please report the problem via the E-Resources Problem Form. Please be specific about the nature of the problem and any error messages you received. We will attempt to solve any problems as soon as possible.