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All About Ref Questions

Tech Help

WSU Help Desk (Jesse and Kenny)
Phone Number: 316-978-4357, Option 1 and 4

Blackboard Assistance 24/7
Phone Number: 316-978-4357, Option 2

CMS Classroom projectors
Phone Number: 316-978-4357, Option 3

CMS sets up and maintains technology in classrooms. Call x4357 (option 3) or x3588 or emergency cell at 316 516-7565.

HOURS:

  • Mon.-Thurs. 7AM-10PM
  • Fri. 7AM – 5PM
  • Sat. 7AM -4PM

Want to set up a temporary network password for groups? Send a ticket to "Windows Server Group" and request an AD network password for the group.

There are user names already set up for all the Upward Bound groups that stay on campus over the summer. Make a password request for the group, indicating the group name.

  • cub.summer (Communications)
  • ubms.summer (Math Science)
  • ubwp.summer (Wichita Prep)

There is also a user name set up for library.wifi which can also be used for guests. UCATS should indicate the expiration date they have used when they confirm completion of the ticket. NOTE that groups reserving Learning Commons computers should be recorded in LibCal since this stat will not be caught with instruction stats for an individual librarian. 

WSU TV is available in iOS and Android mobile devices and on Roku, Apple TV and Amazon TV apps. Watch video content from video producers across campus, including WSU TV, Strategic Communications, the Ulrich Museum, and more.

Please remember to forward the Reference Desk phone to the person on call. The Ref Desk has two phone lines. Follow these steps FOR EACH LINE.

  • Select the phone line
  • Dial *2 ("star" and "2") and the extension to which you need to transfer
  • Wait for the beeps
  • Hang up or pick the next phone line

To remove call forwarding

  • Select the phone line
  • Dial #2 ("pound" and "2")
  • Wait for the beeps
  • Hang up or pick the next phone line
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Software provided by WSU

Read&Write is software which has the following key features:

  • Hear text read aloud with easy to follow on-screen highlighting
  • Speak as I type
  • Word Prediction
  • Talking Dictionary and Picture Dictionary for use in any writing app
  • Spell Checker
  • Read&Write toolbar

This is available for free to WSU students, faculty and staff.

If the link below doesn't work, go to your myWSU portal and find the instructions and download files for Read&Write in the "Student Tools" box OR in the blue "Help" cube in the top right corner of your myWSU portal.

To find the download files:

  • Log into your MyWSU portal.
  • Go to MyTools in the "Student Tools" box.
  • Find Endnote listed under "General."

For help, see the library guide for Endnote listed below:

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